The City of Keller Alarm Ordinance also prohibits certain activities, including:

1. Allowing your alarm system to emit an audible signal for more than 30 minutes or repeatedly emit an audible signal unless the system is a health, panic, or fire alarm is a violation of the ordinance.
2. Setting up your alarm system to automatically contact the police department directly is prohibited.

After the fifth false alarm, the Keller Police Department will normally send you a letter detailing the problem and warning you that future false alarms may result in citations being issued or a cessation of police response to your alarmed site.   If your alarmed site continues to have false alarms after that, you may receive a citation for violating the City of Keller Alarm Systems Ordinance.  The minimum fine is $50 for EACH false alarm thereafter.

If you or your system are causing excessive false alarms, we recommend the following:

1. Teach each resident or employee at your alarmed site how to properly operate the alarm system. Each resident or employee should know the access code provided by the alarm company.
2. Designate someone to be at the residence or business when workers or vendors are scheduled to be there.  DO NOT provide workers or vendors with alarm information unless your alarm company has a provision for "temporary" access.
3. Ask your alarm company to call you BEFORE sending false alarm information to the police department.
4. Have your alarm system regularly inspected for breaks, poor connections, or other defects.
5. Have any defects in your system repaired immediately.

The Keller Police Department is here to serve you, but we must work together.  We applaud our citizens’ efforts to secure their property by using an alarm system; however, false alarms consume hundreds of man-hours each year – time that could be better spent providing security and service in other areas.  We ask that you take good care of your system and help us to reduce the number of false alarms we receive.